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Terms & Conditions:

Exchange size/colour

  1. If you would like to exchange to any other size, colour or pattern, kindly contact our customer service by email or call +6012 289 3894 within 7 days after receiving it.
  2. Our customer service will check if the item you want  is available.
  3. Please  pay for the postage and inform us, we will arrange courier to collect from your address. ( If you are exchange more than one item, please check the postage you should pay with our customer service.)
  4. Items are to be returned with original tag, complete packing and accessories. Washed, worn or self damaged items are not exchangeable.
  5. All goods sold are not refundable, and every order are allowed to exchange not more than once.

 

Wrong Item received.

  1. If happened that you received the wrong item, please forgive our unintentional negligence, and please do not worry, we will handle for you in the shortest time possible.
  2. Kindly feedback to our customer service by email or call +6012 289 3894 within 7 days after receiving it, let us know the item you ‘ve ordered and received.
  3. We will arrange courier to collect the item from your address, you don’t have to pay any postage as we will bear that, and just wait to receive your correct item.

Please note that wrong items received will be replace with “ same pattern, colour andsize” items unless stock is insufficient. If you would like to exchange to other pattern, colour or size, you may bear the postage by yourself to do so.

 

Defective goods

  1. Please feedback to our customer service by email or call +6012 289 3894 within 7 days after receiving it.

-          Conditions that are not accepted/  not considered as defects:

  • Worn or washed items
  • Any alteration done to product
  • Tag removed, incomplete packing and accessories
  • Minor dirt r minor thread off
  • Colour different caused by monitor display

 

(Gentle reminder: Dark or bright coloured clothes are likely to fade in 1st few wash, this is considered normal condition. Do remember to wash separately from other colour clothes.)

 

4.         Kindly stick a tape on defected area for so that we can spot easily.

 

5.        We will arrange courier to collect from your address, you don’t have to pay any postage, and just         wait for us to send out a new piece to you.

 

Please note that defective items are to be exchange with “ same pattern, colour and size” items, unless if there is insufficient stock available. If you would like to exchange to other pattern, colour or size, you may bear the postage by yourself to do so.


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